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Frequently Asked Questions

Connectional Learning Frequently Asked Questions

 

REGISTRATION AND PAYMENT QUESTION

What confirmation will I receive when I register for a free offering?

When you register for a free offering, you will complete a registration form and then select the “Submit” button. Once you hit the submit button, you will receive an email confirmation to the email address you used on the registration form. (Back To Top)

What confirmation and receipt will I receive when I register for an offering with a registration fee?

When you register for an offering with a registration fee, you will complete a registration form and then select the “Submit” button. A payment form will then appear where you can enter your payment information, billing address, and email address. If you used the same email address on the registration form and the payment form, then you will receive two emails to the same email address. One email is an email confirmation of your registration and the second email will be your payment receipt. If you used two different email addresses, then you will still receive two emails, but the confirmation email will go to the email address you used on the registration form and the receipt will go to the email address you used on the payment form. (Back To Top)

What if I did not receive a confirmation email?

Very rarely, an email confirmation may be caught by your spam filter. Please check your email’s spam or junk mail folder before contacting us and/or be sure to add connectional.learning@garrett.edu to your email provider’s safe sender’s list.  Each email provider has different steps for adding an email address to its safe sender’s list, so please reference your provider’s “help” feature for instructions on how to do this. 

Other times, when quickly trying to complete a registration form, there may be a typo in your email address. If you don’t receive an email confirmation, please contact connectional.learning@garrett.edu. If this is the case, we will be able to correct your email address on the email confirmation and re-send the confirmation email to you. (Back To Top)

What if I did not receive a receipt?

There are three main reasons you may not receive a receipt:

  1. Very rarely, a receipt may be caught by your spam filter. Please check your email’s spam or junk mail folder before contacting us and/or be sure to add connectional.learning@garrett.edu to your email provider’s safe sender’s list. Each email provider has different steps for adding an email address to its safe sender’s list, so please reference your provider’s “help” feature for instructions on how to do this. 
  2. Other times, when quickly trying to complete a payment form there may be a typo in your email address. If you don’t receive a receipt, please contact connectional.learning@garrett.edu. For the security of your payment information, we do not have access to make a correction to the email address on your payment form, however, we can send your receipt to the correct email address if there was a typo in the email address entered on the form.
  3. Finally, you would not receive a receipt if your payment was not processed. At times a typo when entering the payment information or billing address associated with the payment will mean your payment is not processed.  Since we cannot make corrections to your payment form, you will need to completely re-register for the program by completing both the registration form and the payment form again. We monitor unpaid registrations and will contact you to notify you of an unpaid registration. Once we contact you about the unpaid registration, your unpaid registration will be deleted from the registration for the offering.

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What if the payment form does not appear?

Recently, we have had some issue with the payment form appearing after the registration form. We are in the process of working this out with the provider of our registration system and hope it will be resolved soon. In the meantime, please email us at connectional.learning@garrett.edu so we are aware of the issue and we will send you a  different link to use. Unfortunately, we do not have a way for you to complete only the payment form, so you will need to re-register by completing the registration form to then access the payment form. (Back To Top)

What if my church or I am unable to pay with a credit card online? Can I pay via check?

If you need to pay by check, please complete the online registration form and select “Submit.” When the payment form appears, you can close that webpage. Then send an email to connectional.learning@garrett.edu to notify us that you have completed your registration, but will be sending a check to us for payment. This will ensure we do not delete your registration as an unpaid registration. Your check should be payable to “Garrett-Evangelical Theological Seminary.” In the note section of the check, please write the name of the offering. If the offering has a long title, then just the first few words of the title are fine. The check should be mailed to:

Garrett-Evangelical Theological Seminary
Martha Rudy
2121 Sheridan Road
Evanston, IL 60201

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What happens if I do not complete the payment form and have an unpaid registration?

We monitor unpaid registrations and will contact you to notify you of an unpaid registration and include the link to re-register for the offering. Unfortunately, we do not have a way for you to complete only the payment form, so you will need to re-register by completing the registration form to then access the payment form. Once we contact you about the unpaid registration, your unpaid registration will be deleted from the registration list for the offering. (Back To Top)

What if my personal information is incorrect on my registration or payment form?

If you want to change or correct anything on your registration form, please email connectional.learning@garrett.edu and we will make your requested changes and confirm we made the changes via an email response to you. If needed, we can also send you an updated confirmation email through our registration system.

If you received a receipt, then your payment is complete. If you notice a typo on the receipt, for your security, we do not have access to view or make changes to anything you entered on the payment page. We use the information on your registration form to register you for the course, so having correct information on your registration form is what is most important. (Back To Top)

I would like to register for an offering, but the registration deadline has passed.  Is it still possible to register late?

Sometimes late registrations are accepted. If you wish to register for an offering but the deadline has passed, please email connectional.learning@garrett.edu or call us at 847.866.3876 so that we can advise you appropriately. (Back To Top)


 

ONLINE COURSES 

I am registered for an online course, when will I receive my log in information to access the online learning portal, Moodle?

You will receive your username and password along with the link to the online learning portal on the Friday before your course starts. The course content and syllabus for your course is typically not available until the day your course begins. Our courses are designed for you to complete the coursework including reading assignments between the start and end date for the course. (Back To Top)

I received my log in to access the online learning portal, Moodle, but it is not working. What should I do?

If you experience trouble logging in with the log in provided, please contact Connectional Learning at connectional.learning@garrett.edu. (Back To Top)

This is my first time completing online education. Are their instructions I can access on how to use the online learning portal, Moodle?

  1. Log into Moodle. You are now in “Home,” looking at your list of courses.
  2. If you scroll down, below your course or list of course(s), you will see “Categories.” Listed there is a category of “Training.” Click this.
  3. Included in the category “Training” is a course “Student Orientation to Moodle.” Click this.
  4. Then you will see a button labeled, “Enroll Me.” Click this and follow instructions to enroll and complete this self-paced orientation.

If you are having trouble finding the links and buttons above, you can try this link. You will be brought to the Moodle log in page and once you log in to Moodle, you will be brought to the “Student Orientation to Moodle” page and be able to click “Enroll.” (Back To Top)


 

WEBINARS AND MULTI-WEEK WEBINAR SERIES OFFERINGS

I am participating in a webinar or a webinar series, when will I receive the information to join the webinar(s)?

As referenced in the registration FAQs, when you register for either an offering with a registration fee or a free offering, you will receive an email confirmation of your registration to the email address you provided on the registration form.  For most of our individual one-hour webinars and our multi-week webinar series (with the exception of Evangelism for Non-Evangelists), the link to join the webinar(s) is included in your confirmation email. For a webinar series, the entire series of webinars will be accessed using the same link each week of the series. We also send reminder emails with this link 3 business days prior to the webinar and the morning of the webinar. For Evangelism for Non-Evangelists, the email with the link to access each webinar is sent to the email you provided on the registration form 48 hours before each webinar. (Back To Top)

I would like to sign up for a webinar, but I am not available on the date and time it is taking place, or I signed up and I can no longer attend.  Will there be a recording I can watch?

If you register to attend the live webinar whether you attend live or are unable to attend live, we will email you the link to watch the recorded webinar when it is available. You can also access our past recorded webinars. (Back To Top)

I want to sign up for a webinar series, but I already know I will have to miss one or more of the live sessions.  Will there be a recording I can watch?

Everyone who registers to attend a webinar series whether they attend live or are unable to attend will receive an email within 24 hours of each live webinar that includes a link to access a recording of that week's webinar. This means as long as you are registered, you can miss the live webinar(s) and be able to view the recording(s) when you are able to do so. If the webinar series includes continuing education units (CEUs) and you want to receive CEUs, then you will need to participate in the live webinars or watch the recordings between the start date of the webinar series up to one week after the last live webinar in the series. (Back To Top)

Are there any specific technology requirements for participation in webinars? For instance, can I watch the webinars on my phone?

We use Zoom for our webinars and have found it to be very accessible for participants.  To participate in a webinar, you will need the following:

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in

For more detailed information, including the list of computer system requirements, supported tablet and mobile devices, and list of supported internet browsers, please visit here. (Back To Top)


 

ON-CAMPUS WORKSHOPS OR CONFERENCES

What are my options for traveling to Garrett-Evangelical Theological Seminary for an on-campus workshop or conferences?

Garrett-Evangelical Theological Seminary is located at 2121 Sheridan Road, Evanston, IL 60201. Our campus is accessible by public transportation (Chicago Transit Authority-CTA) and by car. For directions, please visit our “Directions and Maps” webpage. You can then select the link based on how you would like to travel to campus. (Back To Top)

I am planning to drive to campus. Where can I park?

If you will be parking before 4 p.m., Garrett-Evangelical Theological Seminary has a small lot located on Garrett Place just east of Sheridan Road directly in front of our main building. The cost to park in this lot is $8. It may vary if your conference or workshop is subsidizing this cost. To park in this lot, please follow these instructions (unless your conference or workshop host provides alternative directions):

We are located at 2121 Sheridan Road, Evanston, IL 60201. When you are on Sheridan Road, head east on Garrett Place. At the end of Garrett Place, you will reach a circle (there is only one short block between Sheridan and the circle). Please park in the circle with your hazard lights on. You can enter the double doors and the receptionist will be to your left. The receptionist will collect your payment and provide you with a pass. You can pick up the pass and then re-park your car in the small lot in front of our main building. If you will be going in and out of the lot on the same day, then you can keep the pass with you (or in your vehicle) until you leave for the day. The last time you exit the lot, please deposit your pass in the box by the exit as you pass through to leave the lot.

If it is before 4:00 p.m. and there is no parking available in Garrett-Evangelical Theological Seminary’s small lot, then the Garrett-Evangelical receptionist will be able to sell you a Northwestern University parking pass for $8.25 and they will provide you with a map of where you can park on Northwestern University’s campus.

If it is after 4:00 p.m., then you can park at no cost in the large Northwestern University parking lot located immediately south of our main building. You do not need a pass. (Back To Top)

My on-campus workshop or conference is being offered by one of Garrett-Evangelical Theological Seminary’s centers. Do I contact Connectional Learning or the center with questions?

If your question is related to your registration or you need to cancel, please direct your question to connectional.learning@garrett.edu. If your question is about the conference or workshop, then please plan to contact the center. Here are the email addresses for the centers that regularly hold conferences and workshops on campus. If you aren’t sure who to contact, you can always contact connectional.learning@garrett.edu and we will either answer your question or forward you to the correct person to respond.

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CANCELLATION

I registered and paid for a Connectional Learning offering and I need to cancel. What is your cancellation policy?

You can withdraw from an offering in writing via e-mail to connectional.learning@garrett.edu
Unless otherwise specified on the offering’s registration page (and your email confirmation), we typically provide refunds according to this schedule:

  • Withdrawals received more than 30 days prior to the course's start date will receive a 100% refund.
  • Withdrawals received between 29 to 16 days prior to the course's start date will receive a 50% refund.
  • No refunds will be issued for withdrawals received 15 days or less before the course starts.

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If an unforeseen circumstance arises or if participation is too low for an offering, Garrett-Evangelical Theological Seminary reserves the right to cancel an offering. Following is what to expect if we cancel an offering.

It is our priority to ensure every offering we plan is able to run according to schedule, however if there is an unforeseen circumstance making it impossible for us to proceed with the offering as originally attended or if participation is too low, Garrett-Evangelical Theological Seminary may determine it needs to cancel an offering. Every effort will be made to notify those who are registered of the cancellation 7 business days before the course start date  Registrants will receive a full refund. (Back To Top)