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Case Manager I

Core Competencies:

  • Total Quality Management: ensure highest quality of services which meet stakeholder needs/requirements; initiate continuous improvement; re-engineer-redesign work processes
  • Diversity/Cultural Competence: work effectively with people of differing backgrounds.
  • Set Priorities: separate the critical few from the trivial many and create focus
  • Effectiveness under Pressure: face a crisis and handle it effectively
  • Resilience: face a major roadblock and persevere to overcome it
  • Listen Actively: including paraphrasing, empathize and summarize the views of others
  • Presentation Capabilities: orally present ideas to others clearly, concisely and in a way that gets the message across
  • Writing Skills: write clearly and succinctly; get messages across that have the desired effect; use appropriate style, grammar and tone.
  • Computer Skills: has an intermediate to advanced level of knowledge and skills with Agency’s computer software (i.e. Outlook, EVOLV, Word, etc.)

Job Summary: The Case Manager, within placement services, will perform case work services for children and families in regular, specialized or home-of-relative foster care programs with an emphasis on meeting the clients’ environmental and psychosocial needs. This position will also implement a permanent living plan for each child and build and/or manage a caseload of foster care providers.

Essential Functions:

  • Place children accepted into foster care in appropriate foster homes
  • Conduct monthly home visits or more frequently as the program requires
  • Provide case work services to children in placement, their parents and/or guardians
  • Arrange and supervise visits between children and their birth parents, transporting children as needed
  • Coordinate collateral contacts and services as needed
  • Work cooperatively with other agencies and service providers in the performance of case work duties
  • Prepare, maintain and provide documents and reports of cases and appear and/or testify in court as necessary
  • Complete data entry into client management systems
  • Consult and review cases with supervisor and follow course of action
  • Participate in ongoing training and meet all agency and DCFS requirements
  • May recruit, study and license foster homes
  • Work effectively with multi-disciplinary team to do what is in the best interest of the child/family
  • Actively participate in the CQI and evaluation processes
  • Other duties as assigned to fulfill the mission of the department and agency


  • Bachelor’s degree in Social Work, Human Service, Psychology or similar degree from an accredited university
  • Passing of all DCFS required examinations and certifications including the DCFS Child Welfare Licensure
  • Maintenance of required driving standards, plus insured automobile that meets standards of safety and driving required
  • Must have a perceptive awareness of the needs and responses of children and the capacity to work well with adults
  • Ability to organize work and prepare required reports
  • Flexibility and willingness to work evening and/or weekend hours, if needed to carry out job responsibilities
  • Basic computer skills and knowledge of Outlook, Microsoft Word required

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